PurfurredPet.com sells various products and takes the quality of them very seriously. Due to the nature of these products, there are limitations to what can be returned. If you are not satisfied with your purchase, you may request a full refund of the purchase price within 30 days. We try to be generous with this refund policy, however there are some exceptions. Orders containing 3+ of the same product are not eligible for a refund as we consider bulk orders to mean you have already tried and are comfortable with that product. On orders that are eligible for a refund, the customer may be required to return the product and must pay for the return shipping.If you have any questions please contact us at support@purfurredpet.com with any questions.

Purfurred is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.